Privacy Policy

Introduction

FCD Kitchen & Bath ("we," "our," or "us") is committed to protecting your privacy and providing a secure and trustworthy online experience. This Privacy Policy governs the manner in which we collect, use, maintain, and disclose information collected from users of fcdkitchenandbath.com ("Site"). This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Quebec privacy legislation including Law 25.

Personal identification information

We may collect personal identification information from users in various ways, including when users visit our Site, fill out a contact or consultation request form, request a project estimate, subscribe to our newsletter, or engage with other features or resources we make available on our Site.

Users may be asked for their name, email address, mailing address, phone number, project address, project type, and renovation scope details. Users may visit our Site anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us.

Non-personal identification information

We may collect non-personal identification information about users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of device, and technical information about the means of connection to our Site, such as the operating system and the internet service providers utilized.

Payment information

FCD Kitchen & Bath does not collect or process payment information through this Site. All payment arrangements are handled directly between FCD Kitchen & Bath and the client through separate agreements. This Site does not store credit card numbers or financial account information.

How we use collected information

FCD Kitchen & Bath collects and uses personal information for the following purposes. To respond to consultation and estimate requests, we use the name, contact details, and project information you provide to follow up on your inquiry and schedule consultations. To improve our Site, we use feedback and usage information to improve our website content and service offerings. To send periodic communications, if you opt in, we may send emails about renovation tips, promotions, or company updates. You may unsubscribe from these communications at any time by following the instructions in any email we send or by contacting us directly.

CASL Compliance

FCD Kitchen & Bath complies with Canada's Anti-Spam Legislation (CASL). We will only send commercial electronic messages to users who have provided express or implied consent. Every commercial email we send will include a clear and easy way to unsubscribe. We will honor unsubscribe requests promptly and within the timeframe required by law.

How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information and data stored on our Site. Sensitive information exchanged between the Site and users is transmitted over an SSL-secured communication channel.

Sharing Your Personal Information

We do not sell, trade, or rent your personal information to third parties. We may share generic aggregated demographic information not linked to any personal identification information with our business partners for the purposes described above. We may share your information with trusted service providers who assist us in operating our Site or conducting our business, provided those parties agree to keep this information confidential.

Your Rights Under Quebec Law 25

If you are a Quebec resident, you have specific rights under Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25), including the right to access personal information we hold about you, the right to request correction of inaccurate information, the right to withdraw consent to the collection or use of your personal information, the right to request deletion of your personal information subject to legal retention requirements, and the right to be informed of any privacy incident that presents a risk of serious harm.

Cookies

Our Site may use cookies to enhance the user experience. Cookies are small files that a site or its service provider transfers to your device through your web browser that enable the site to recognize your browser and capture and remember certain information. You may choose to set your browser to refuse cookies, though doing so may affect the functionality of certain parts of our Site.

Third-Party Websites

Users may find links to third-party websites on our Site. We do not control the content or privacy practices of those websites and are not responsible for their privacy policies. We encourage users to review the privacy policy of any third-party site they visit.

Changes to This Privacy Policy

FCD Kitchen & Bath reserves the right to update this Privacy Policy at any time. When we do, we will update the date at the top of this page. We encourage users to check this page periodically for any changes. Your continued use of the Site following the posting of changes constitutes your acknowledgment and acceptance of those changes.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact:

FCD Kitchen & BathMontreal, Quebec, Canada (514)-705-8005
‍info@fcdkitchenandbath.com